23 Nov 2025
As Unicorn Hospitality continues its rapid expansion across Europe, we are reinforcing one of the most crucial pillars of property performance: technical maintenance. We are proud to announce that dedicated, in-house Unicorn Maintenance Teams are now fully active in Berlin & London - with Amsterdam soon coming — creating a stronger, smarter, and more responsive operating foundation across our HOaaS platform (Hotel Operations-as-a-Service).
This marks a new milestone in our goal to deliver Europe’s most reliable and guest-centric hospitality operations system.
⭐ Our Philosophy: Maintenance as a Strategic Advantage
Modern hospitality requires far more than cleaning and check-in coordination.Buildings must perform — every day, at every hour. That means:
Systems that work
Rooms that operate faultlessly
Spaces that remain safe, compliant and guest-ready
Fast intervention when something breaks
Zero disruption to the guest journey
By bringing maintenance fully in-house, Unicorn ensures that the properties we manage operate at the highest standards of safety, functionality and efficiency — with the agility to respond immediately to issues, predict failures, and reduce long-term wear.
🧰 What Our Maintenance Teams Deliver
Inspired by best practices across facility management, redefined with Unicorn’s hospitality DNA.
🔧 Reactive Maintenance
Fast, precise troubleshooting — ensuring issues are resolved same-day whenever possible.
🔍 Preventive Maintenance
Structured weekly inspections to protect assets, reduce unexpected failures, and extend the lifespan of equipment and building components.
💧 Plumbing & Water Systems
Minor plumbing repairs, leak checks, fixture replacements, and functional inspections.
💡 Electrical & Lighting Tasks
Minor electrical fixes, lighting replacements, and safety checks (within certification limits).
🌬️ HVAC & Ventilation
Filter checks, minor servicing and performance monitoring.
🚪 Carpentry & Small Repairs
Doors, locks, handles, walls, mastic/caulking, furniture repairs.
🚨 Safety, Fire & Compliance Routines
Fire-alarm water checks, risk mitigation, HSE tasks, and coordination with building management.
📅 Planning & Coordination
Scheduled repair windows, clear communication, and zero last-minute cancellations.
🏙️ Berlin: Our Proven Model
Berlin has served as our blueprint city for integrated housekeeping and maintenance operations.Our Berlin team is fully established and already supports a large portfolio with:
Daily repairs
Preventive inspections
Emergency response
Plumbing, electrical, HVAC and carpentry tasks
Standardized reporting and partner communication
Berlin’s success has been instrumental in shaping our European technical standards.
🇬🇧 London: New Team, Big Impact
In response to sharp growth in the UK, Unicorn has launched a new maintenance division in London.Our technician — with experience from hotels and serviced-apartment environments — now oversees:
Realtime repairs
Weekly building inspections
HVAC & plumbing
Safety & fire routines
Minor electrical tasks
Rapid partner support across the entire city
This dramatically improves response time, stability, and cost efficiency for our partners.
🇳🇱 Amsterdam: Establishing a Benelux Maintenance Hub
Amsterdam’s expanding portfolio and multi-property pipeline made it the natural next step. When soon active, the new maintenance team will support:
Unicorn-managed Amsterdam properties
All upcoming projects
Future operational growth in Rotterdam and The Hague
This positions Amsterdam as a strategic technical hub for the Benelux region.
🤝 What This Means for Property Owners & Operators
✔ Faster response times
Local technicians available when you need them.
✔ Lower operational costs
Reduced dependency on external contractors.
✔ Improved guest satisfaction
Fewer defects, quicker repairs, smoother stays.
✔ Asset protection & efficiency
Preventive routines reduce long-term wear and costly failures.
✔ Seamless HOaaS integration
Maintenance now works hand-in-hand with Housekeeping and Service Management for a complete operating solution.
🚀 Looking Ahead
Unicorn will continue expanding maintenance services into:
Oslo
Stockholm
Hamburg
Munich
Rotterdam
Copenhagen
As our portfolio grows, we remain committed to building the strongest operational backbone in European hospitality — where buildings run smoothly, teams work seamlessly, and guests feel the difference. Please reach out to our Director of Operations, Tore Lindo for more information or proposal for your hotel. E-mail: tore.lindo@unicorn.as